Team member: Nick Rowland
Job title: National Manager for Diagnostic Services, HealthLink
Location: Sunshine Coast, Australia
Project: Diagnostic e-Ordering launch
In this special blog series, we’re shining a light on some of our talented team members, who have played a pivotal part in enabling us to continue to achieve our vision of improving healthcare for everyone. Our 1,050-strong team is made up of the biggest and brightest talent around. Collectively, our employees are helping deliver product innovations across more than 20 countries and destinations, including the UK, Ireland and Asia-Pacific.
Nick Rowland, who has been working for Clanwilliam and the HealthLink product suite for the last 15 years and is responsible for supporting more than 300 distinct diagnostic service providers across Australia, talks about the launch of our latest innovation in Diagnostic e-Ordering.
During the pandemic, demand for secure, contactless processes sector-wide reached epic proportions, particularly within the healthcare industry. In May 2020, Nick helped launch a pioneering new product, Diagnostic e-Ordering, to accelerate telehealth and contactless radiology referrals for new and existing HealthLink customers.
Ultimately, the new product is aimed at providing healthcare providers with a more efficient and secure electronic referrals system which, in turn, has created a more streamlined patient journey.
Nick managed all aspects of the project
Working alongside two account managers and registration team members, Nick operated across customer engagement, sales, project management, marketing and customer support. This involved liaising closely with referring doctors and service providers and their radiology information system vendors.
“While the project may be ongoing, there was so much to learn from during the initial implementation phase,” he explains.
“It highlighted the importance of effective teamwork, communication, project management and planning/documenting technical solutions, which enabled us to deliver what was required. It also provided me with invaluable lessons I can leverage and build upon going forward.”
200% increase in demand
Within the first 12 months of being introduced, demand for the product had increased by 200%. To date, more than five million e-orders have been transferred.
How the Diagnostic e-Ordering system works:
Patient information is validated and encrypted automatically by the sender’s HealthLink software
- The encrypted message is sent securely via the internet
- It is stored temporarily in the recipient’s HealthLink account
- The message is retrieved from the HealthLink messaging services following authentication The e-order is then passed to the Radiology Information System for the booking teams to manage.
Delivering customer and patient benefits
“By digitising traditional paper-based radiology workflows, we’ve enabled our customers to better respond to patient demand, which has resulted in some of them winning new business. The care journey has also been significantly improved – patient information is being exchanged securely, efficiently and cost effectively,“ explains Nick.
“Helping deliver an innovative new solution that has achieved widespread success was a real high for me, so too, was working with our customers, helping them achieve their digitisation goals and realise the full potential of electronic ordering.”
For more information about Diagnostic e-Ordering, visit: https://au.healthlink.net/radiology/