Dive into the fourth installment of our ‘No Hidden Costs’ series as we tackle a crucial element that often comes with unexpected costs: Customer Support.
We’re all too familiar with the frustration of navigating through endless automated menus or waiting on hold, only to be met with a representative who doesn’t fully grasp the issue. But did you know that some digital dictation solutions actually charge extra for these customer services?
In the healthcare sector, where time is of the essence and patient care can’t wait, this is particularly concerning. And it gets more convoluted when dealing with providers who are merely resellers. These intermediaries can often only handle low-level queries, forcing you into a lengthy and frustrating process of raising tickets and getting updates.
However, with Dictate.IT, you’re never alone.
Our dedicated support team consists of trained professionals who understand not just our product, but the healthcare environment you operate in. We strive to resolve any hitches quickly, ensuring minimal disruption to your practice. And yes, there’s no extra fee for our top-tier support. Why? Because we believe that stellar customer service isn’t an “add-on.” It’s fundamental to the experience we promise and provide.
Our knowledgeable team is readily available via email, web-chat, or phone, and we’re always happy to screen-share and talk you through our solutions to ensure you’re getting the most from Dictate.IT
With Dictate.IT, you’re not just purchasing a product; you’re investing in a partnership. Our transparent pricing, including the unmatched £23 per month for Swift and £30 with Live, covers it all. No hidden fees, no surprises.
Stay connected for our final piece in this series which will elucidate the comprehensive value Dictate.IT brings to the table. If you missed our previous posts on microphones, training, and updates, be sure to catch up on those as well!