Author: Lauren Turner

GP Subscription Update

Posted on by Lauren Turner

At HealthLink, we move fast, try new things, and are proud of the new features we’re building to support general practice – including analytics and upcoming AI tools.

Last year, we explored introducing a single, flat pricing model. We thought it would make things simpler. We got that wrong — and we’ve heard that loud and clear.

While many practices operate in similar ways, each one is unique. A one-size-fits-all approach simply doesn’t work when it comes to services that matter. What we’ve consistently heard from GPs, practice managers, and the Royal Australian College of General Practitioners is that choice matters.

So, after months of consultation and in close collaboration with the RACGP, we’re introducing two new service options:

  • HealthLink Essential – built to keep things as close to today as possible, with continued access to SmartForms, referrals and diagnostics at no cost, plus improved security and contractual protections, for a flat $12 annual fee per practice.

  • HealthLink Professional – a fully optional subscription for practices that want to access new features and services, priced at $40/month per practice, with no volume or per-doctor charges. Over the coming months you will see announcements of our new features.

Importantly, if practices prefer not to opt in to either plan, they can continue on their existing HealthLink service and terms — nothing changes.

There are no switching costs. No volume-based pricing. No penalties for growing. And when Professional launches, we’ll be offering it free of charge until early 2026, so every practice can explore what’s new and decide what works best for them.

We’re grateful to the RACGP, especially Dr Michael Wright, for their collaboration throughout and to all of you who shared thoughtful, honest feedback. You’ve helped shape this direction. We’re building the future of GP messaging together, and this is a meaningful step forward. See RACGP update here.

Thanks for continuing to be part of HealthLink. We’re committed to building tools that support the future of general practice with you, and for you.

If have questions, please contact gpsubscriptions@healthlink.net or call 1800 125 036 option 4.

David Young

Managing Director

HealthLink Australia


Practice Management Conference 2025 – thank you for joining us!

Posted on by Lauren Turner

This is your opportunity to join us for sessions focused on exciting upcoming features for your practice management system, along with dedicated training sessions to help you make the most of your software.

You can expect to hear more on:

  • Our first integrated AI – A new way to reduce admin time, built right into your workflow

  • STC Finder – Enhanced with a year of feedback and iteration – more refined, more accurate and more useful

  • Pippo showcase – redeveloped and robustly tested through the Centric network

  • SureMed – Small changes, big impact – with even greater time savings for PMA form handling.

  • CDM – Practical new tools to support chronic care – smarter finders and forward looking features

  • Socrates Cloud – The Socrates you know, now in the cloud – secure, familiar and ready for what’s next

  • Dedicated training sessions – Practical sessions for Socrates, Health One and HPM. Get hands-on with expert guidance

Come along to see how the latest innovations will help you create efficiencies and drive revenue for your practice.

Places are filling up fast so don’t miss out and make sure you register for your place here