Author: Lauren Turner

ComReg to require SMS Sender ID Registration

Posted on by Lauren Turner

We want to inform you of an important upcoming ComReg change in relation to sms messaging that will affect everyone who uses the sms messaging service in their practice. You need to register your Sender ID with Comreg to ensure your sms messages continue to be delivered to your patients. Your sender ID is the name that appears as the sender when you send an sms message. If you are unsure of what your sender ID is, you can send a test sms message to yourself from your system and this will display the sender ID. Your Sender ID can be three to eleven characters and you must ensure to register the exact Sender ID you are using.

 

If this registration with ComReg does not take place, the sender IDs will be replaced with ‘Likely Scam’ from 3rd July 2025 and the SMS messages will be completely blocked from 3rd October 2025. Organisations wishing to send SMS messages bearing Sender IDs must apply to register as Sender ID Owners.

 

To register your sender ID, go to the following link:

https://senderid.comreg.ie/sender-id-sign-up

 

To view the ComReg FAQ and information page:

https://www.comreg.ie/industry/electronic-communications/nuisance-communications/sms-sender-id-registry/registry-qa/

Note:  ComReg have informed us that Clanwilliam cannot complete this process on your behalf, it must be completed by the owner of the Sender ID (SIDO). As Clanwilliam are an independent software vendor (ISV), we are not permitted to register Sender ID’s on your behalf with ComReg.

 

Below is some information to help you complete the process of registering your Sender ID:

Step 1: Go to https://senderid.comreg.ie/sender-id-sign-up

On the first screen you must enter your organisation details.


Step 2: Enter your exact Sender ID and click the “Assign 3rd party” button

Step 3: Scroll down the list and select “Clanwilliam Health Ltd” and click “Save” and then “Next”. If you use Billink, you must also select them from this list.

Step 4: Select OPAs – Scroll down the list and select “Commify UK limited” as your OPA.

 

Step 5: Click Next and agree to the terms and conditions and submit your application

 

Note: If you have any questions, please email senderid@comreg.ie for assistance.

  • If you don’t have a CRO number, click “I don’t have a CRO number” and upload a letterhead or proof of business.

  • If the wrong name appears after entering your CRO number, re-enter your details manually.

  • If you don’t have a website, you can enter: https://www.imo.ie/  or https://www.irishcollegeofgps.ie/

 

 

Practice Management Conference 2025

Posted on by Lauren Turner

28th June, Midlands Park Hotel, Portlaoise

Running from 8am – 2pm, this is your opportunity to join us for sessions focused on exciting upcoming features for your practice management system, along with dedicated training sessions to help you make the most of your software.

You can expect to hear more on:

  • Our first integrated AI – A new way to reduce admin time, built right into your workflow

  • STC Finder – Enhanced with a year of feedback and iteration – more refined, more accurate and more useful

  • Pippo showcase – redeveloped and robustly tested through the Centric network

  • SureMed – Small changes, big impact – with even greater time savings for PMA form handling.

  • CDM – Practical new tools to support chronic care – smarter finders and forward looking features

  • Socrates Cloud – The Socrates you know, now in the cloud – secure, familiar and ready for what’s next

  • Dedicated training sessions – Practical sessions for Socrates, Health One and HPM. Get hands-on with expert guidance

Come along to see how the latest innovations will help you create efficiencies and drive revenue for your practice.

Places are filling up fast so don’t miss out and make sure you register for your place here

Practice Management Conference 2025

Posted on by Lauren Turner

This is your opportunity to join us for sessions focused on exciting upcoming features for your practice management system, along with dedicated training sessions to help you make the most of your software.

You can expect to hear more on:

  • Our first integrated AI – A new way to reduce admin time, built right into your workflow

  • STC Finder – Enhanced with a year of feedback and iteration – more refined, more accurate and more useful

  • Pippo showcase – redeveloped and robustly tested through the Centric network

  • SureMed – Small changes, big impact – with even greater time savings for PMA form handling.

  • CDM – Practical new tools to support chronic care – smarter finders and forward looking features

  • Socrates Cloud – The Socrates you know, now in the cloud – secure, familiar and ready for what’s next

  • Dedicated training sessions – Practical sessions for Socrates, Health One and HPM. Get hands-on with expert guidance

Come along to see how the latest innovations will help you create efficiencies and drive revenue for your practice.

Places are filling up fast so don’t miss out and make sure you register for your place here

 

New eReferral form for Vietnam War veterans

Posted on by Lauren Turner

Veterans’ Affairs New Zealand has launched a new eReferral form for Vietnam veterans undertaking their Annual Medical Assessment (AMA).

Vietnam veterans are eligible for the free AMA, which can be carried out by their GP and is funded by Veterans’ Affairs New Zealand.

More than 3,000 New Zealand military and civilian personnel served in Vietnam between 1963 and 1975.

The AMA assesses the physical and mental health and wellbeing of Vietnam veterans, many of whom were exposed to a toxic environment resulting in long-term health problems.

The results of the AMA are reviewed by Veterans’ Affairs New Zealand and medical treatment and costs are covered for any conditions related to time served in the war.

 

New form makes it easier to access services

Veterans’ Affairs New Zealand principal clinical advisor Dr Mike O’Reilly says the new National form makes it easier for veterans to access services through a regular review.

“The process of submitting the AMA is now much easier, faster and more secure, which benefits both veterans and GPs.”

Mike says that in the past the process was paper based, which was time-consuming and involved a lot of back and forth.

“The hard copy form was sent to the veteran, they had to fill it out and take it to their GP, the GP had to fill it out then hand it back to the veteran who had to then send it to us.”

He says this was onerous for veterans and difficult for GPs.

Now the GP simply fills out the AMA electronically, with all the necessary documents attached, and sends it directly to Veterans’ Affairs New Zealand.

“The more information, and more complete information we have, the easier and quicker it is to process the form and get the support to our veterans.”

 

Building AMA into care plan beneficial

Mike says many veterans are concerned about the ongoing effects of the war on their health.

“It was a very inhospitable environment. Many were exposed to toxins such as Agent Orange and the impact on their health is a major concern,” he says.

“The AMA is a way for veterans, and us, to be able to longitudinally respond to changes in their health and support them.”

Mike says there is great value in GPs asking patients if they’ve ever served in the New Zealand Defence Force.

“If they are Vietnam veterans, then having a conversation about the AMA and building that into their care plan is hugely beneficial.”

 

How to send a Vietnam Veterans Annual Medical Assessment eReferral

The Veterans’ Affairs Vietnam Veterans Annual Medical Assessment form is available to GPs nationwide.

To submit a Vietnam Veterans AMA:

  • Open the patient record within your PMS

  • Select the HL Icon within the PMS to access the HealthLink launch page

  • Click on “Veterans Affairs – Vietnam Veterans AMA” (under the referred services section) to launch the form.


We’re Listening: HealthLink Pauses Subscription Rollout for Consultation

Posted on by Lauren Turner

At HealthLink, our priority is to make sure GPs can provide the most efficient and cybersecure service when it comes to their patient’s health data.

Every day, we send millions of important medical communications all over Australasia. That’s why we’re committed to investing in the highest quality data-protection technology that protects doctors and patients. Our sector is making innovative technological bounds at a rapid pace and we want to make sure our technology, services and support provide the same high-level efficiency across regional, rural and metro health systems.

To continue to be sustainable and provide our high-quality service, we’re seeking to introduce a robust contract and subscription model for all GP practices. This model will include all of our premium service offerings, such as comprehensive message inclusions and validation, provider directory access, SmartForms access to key national and state referral pathways and round-the-clock support.

We’ve heard the concerns from our GPs around the subscription model and how it applies to practices and various working challenges, such as part time doctors. Following this announcement of our intent we have paused the rollout of this new model while we explore all options and undergo a period of consultation over the coming months with stakeholders. We are actively consulting with the Royal Australian College of General Practitioners (RACGP), our customers, and other key stakeholders to ensure our system remains efficient, fair to all GPs and mindful of the growing needs of Australian doctors and practices.

We’re committed to open communication and will provide updates once the consultation period ends, and we are clear on next steps.

If you have any questions, please feel free to contact us at gpsubscriptions@healthlink.net.


Dictate.IT launches AI-powered Clinical Assistant

Posted on by Lauren Turner

New technology will transform doctor-patient consultations saving clinicians time and reducing the burden of administration

Dictate.IT, part of Clanwilliam, a global healthcare technology and services group, has added an AI-powered clinical assistant to its market leading clinical documentation software products. The assistant listens to and transcribes the doctor-patient conversations in real-time, automatically creating consultation summaries, clinical notes and clinical documentation from the conversation transcript. The assistant saves time for healthcare professionals, reducing the burden of administration and allowing clinicians to spend more time on patient care.

The assistant is fully integrated with existing Dictate.IT clinical documentation products, so clinicians can start using it straight away, avoiding the need for busy hospitals to implement new software.

Dictate.IT is committed to the highest levels of security and privacy, meaning that no healthcare data is passed to a third party service for processing, and all healthcare data is stored within Dictate.IT’s own secure environment in the UK.

At every stage, the healthcare professional remains in control. They can check notes and clinical documentation against the transcript, and use a ‘smart recommendations’ option to identify points at which more information or investigation is required.

 

“We’re delighted to be bringing an innovative, AI-powered clinical assistant to our UK hospital customers.

We’ve been focused on giving doctors back valuable time through speech-to-text functionality for many years. Leveraging AI to create accurate doctor-patient conversation transcripts, consultation summaries, clinical notes and clinical documentation is a natural evolution of our expertise.

We look forward to working together with our customers on how to best leverage our innovations to solve their challenges and free up their valuable time.”

Stuart van Rooyen, Managing Director of Clanwilliam (UK)

The launch of the new technology comes at a time when the NHS is under huge pressure, and there is an intense need for tools to improve productivity, while addressing staff burnout, and delivering a more personalised service for patients.

In England, new health and social care secretary Wes Streeting has made a “move from analogue to digital” one of his three pillars for healthcare reform, and digital solutions are expected to feature heavily in the ten-year plan for the NHS expected next spring.

NHS staff have called for “long overdue” investments in health technology, and in a recent survey by the Health Foundation, 81% of respondents were in favour of its use for administrative tasks.

Dictate.IT’s AI-powered clinical assistant aligns with these developments. It acts as an intelligent virtual note taker, dramatically improving consultation efficiency by automating the documentation of patient interactions, creating appropriate and clinically relevant summaries, and integrating with the EPR or clinical system.

The assistant can be used with every doctor-patient consultation. Capturing and structuring data from these consultations is important for compliance, quality measures, care continuity, and in many cases reimbursement.

But traditionally it is also a multi-step process that takes time away from seeing patients. While many providers are exploring the use speech-to-text and natural language processing to streamline this process, generative AI helps take the workflow one step further.

By harnessing Dictate.IT’s investment in cutting edge, medically specific generative AI, recorded consultations can be turned to clinical notes and documentation that is ready to use within the clinical workflow.

The technology is available right now for NHS trusts and private hospitals.