Dictate.IT attended Best Practice Birmingham at the NEC on Wednesday 11th – Thursday 12th October.

This was Dictate.IT’s third year exhibiting at Best Practice Birmingham, the UK’s largest General Practice event that offers a free, world-class, accredited CPD training programme for the entire general practice and primary care workforce.

Visitors to the stand were trying out our Spin to Win wheel and getting the opportunity to try the speech recognition solution for themselves. Prizes on offer included a Fortnum & Mason hamper and 2 months free speech recognition!

We had another incredibly successful year at Best Practice Birmingham. Visitors to the stand were really enthusiastic about our solutions and, as always, it was great to get chatting to members of the primary care sector to understand their challenges and requirements. We can’t wait for Best Practice London in February 2024!

Faiza Saleem, Sales Director, Clanwilliam UK

Dictate.IT attended EMIS National User Group Conference 2023 at the prestigious Tottenham Hotspur stadium on Thursday 14th – Friday 15th September.

This was Dictate.IT’s second year at the EMIS NUG conference, an annual event that allows EMIS users across the country to come together to share best practice and hear the latest industry news.

The Ditate.IT stand was manned by two Dictate.IT Account Managers, Carl Downing and Hassnain Shah who were offering visitors to the stand the chance to try our speech recognition solution for themselves.

Dive into the fourth installment of our ‘No Hidden Costs’ series as we tackle a crucial element that often comes with unexpected costs: Customer Support.

We’re all too familiar with the frustration of navigating through endless automated menus or waiting on hold, only to be met with a representative who doesn’t fully grasp the issue. But did you know that some digital dictation solutions actually charge extra for these customer services?

In the healthcare sector, where time is of the essence and patient care can’t wait, this is particularly concerning. And it gets more convoluted when dealing with providers who are merely resellers. These intermediaries can often only handle low-level queries, forcing you into a lengthy and frustrating process of raising tickets and getting updates.

However, with Dictate.IT, you’re never alone.

Our dedicated support team consists of trained professionals who understand not just our product, but the healthcare environment you operate in. We strive to resolve any hitches quickly, ensuring minimal disruption to your practice. And yes, there’s no extra fee for our top-tier support. Why? Because we believe that stellar customer service isn’t an “add-on.” It’s fundamental to the experience we promise and provide.

Our knowledgeable team is readily available via email, web-chat, or phone, and we’re always happy to screen-share and talk you through our solutions to ensure you’re getting the most from Dictate.IT

With Dictate.IT, you’re not just purchasing a product; you’re investing in a partnership. Our transparent pricing, including the unmatched £23 per month for Swift and £30 with Live, covers it all. No hidden fees, no surprises.

Stay connected for our final piece in this series which will elucidate the comprehensive value Dictate.IT brings to the table. If you missed our previous posts on microphones, training, and updates, be sure to catch up on those as well!

What do we mean when we say that our speech recognition and digital dictation solutions have no hidden costs?

This is the fourth article in our ‘No hidden costs’ series, where we’ll be detailing 5 areas that you shouldn’t be paying extra for – or paying for at all – when you have a speech recognition or digital dictation solution at your practice. In this post, we’ll be talking about licences.

Charging a licence price per user is a common model, and one we use ourselves here at Dictate.IT. Our clinical correspondence workflow tool, Swift, is available for £23 per month, per user. If you add Live, our dictate-to-cursor solution, that price is £30 per month, per user.

However, we recognise that ‘authors’, i.e. users that dictate, are utilising the products the most, and we therefore don’t charge for administrative licences. So, if you have a practice of 5 clinicians and 3 administrators, you’ll only pay for 5 licences.

This is particularly relevant with our clinical correspondence workflow tool, Swift. Free of charge administrator licences have full access to the solution and can view and edit letters as required.

So, when you’re looking for a solution at your Practice, it’s worth considering the total cost of licences, rather than the individual licence price. It’s another reason we can say that our pricing is unrivalled.

Keep an eye out for final article, which will detail what else in included in our licence price. And if you’ve not read our first three articles, about microphones, training and updates, go back and read them, too!

What do we mean when we say that our speech recognition and digital dictation solutions have no hidden costs? 

This is the third article in our ‘No hidden costs’ series, where we’ll be detailing 5 areas that you shouldn’t be paying extra for – or paying for at all – when you have a speech recognition or digital dictation solution at your practice. In this post, we’ll be talking about updates. 

It’s common for apps and tech solutions to include upgrades to the service as standard. But this hasn’t been the case in healthcare technology, and we want to change that.  

We have development teams constantly working on enhancing the solutions that we offer, whether that’s adding new features or researching the industry to ensure our products continue to serve healthcare teams effectively. 

Our solutions come with mobile apps at no extra cost – we don’t believe in charging for convenience. 

When you purchase Dictate.IT’s speech recognition and digital dictation solutions you pay one price, which includes all the functionality of our product. So not only are there no hidden costs, but our pricing is unrivalled as a result. 

If you want to know what we mean by unrivalled prices – our clinical correspondence workflow tool, Swift, is available for £23 per month, per user. If you add Live, our dictate-to-cursor solution, that price is £30 per month, per user. 

Keep an eye out for our next two articles, which will detail what else in included in that price. And if you’ve not read our first two articles, about microphones and training, go back and read them, too! 

What do we mean when we say that our speech recognition and digital dictation solutions have no hidden costs?

This is the second article in our ‘No hidden costs’ series, where we’ll be detailing 5 areas that you shouldn’t be paying extra for – or paying for at all – when you have a speech recognition or digital dictation solution at your practice. In this post, we’ll be talking about training.

Training can be costly, both financially and by taking up significant time within your practice. Dictate.IT offers intuitive speech recognition and digital dictation solutions, as well as accessible training resources.

Many speech recognition solutions require voice training, meaning time needs to be invested into the software before it’s able to accurately transcribe text. Dictate.IT’s speech recognition solutions require no voice training and are 99% accurate from first use. Once you have been given your login details and completed our easy install process, you can be dictating within seconds.

Our product is designed specifically for medical terminology ensuring confidence in correct spelling of medicines, treatments and procedures.

Suppliers of speech recognition and digital dictation solutions often charge for training time, during which Practice team members will be shown how to use the products. Here at Dictate.IT, we’ll happily train your staff and support you fully throughout the trial while you get up-to-speed, for absolutely no extra cost.

Besides, training required for Dictate.IT’s speech recognition and digital dictation products is minimal – our solutions are intuitive and simple to use. We pride ourselves on our customer focused approached and have designed our dictation solutions to be as intuitive as possible, as confirmed by one of our customers:

“GP’s all agree the dictation software is the best we’ve used, intuitive and could be used with little training.”

Simon Bagley, IT Manager, The Ridgeway Surgery

Keep an eye out for our next three articles, which will detail what else in included in our pricing. And if you’ve not read our first article, about microphones, go back and read that, too!

What do we mean when we say that our speech recognition and digital dictation solutions have no hidden costs?

This is the first article in our ‘No hidden costs’ series, where we’ll be detailing 5 areas that you shouldn’t be paying extra for – or paying for at all – when you have a speech recognition or digital dictation solution at your practice. In this post, we’ll be talking about microphones.

Many speech recognition and digital dictation providers require the purchase of specific, and often costly, microphones for use with their products, in order to get the most accurate recognition. This additional equipment can double the cost of the software and render the solutions ineffective if not purchased. It’s a hidden cost that you don’t consider when procuring a digital solution.

Which is why there’s no specific hardware required with any Dictate.IT solution. Our speech recognition and digital dictation tools either integrate with existing equipment, or utilise the microphone on your mobile phone using our free app. Modern mobile phones have excellent microphones built-in, so there’s no need for expensive equipment when you likely already have a great solution sitting on your desk. It also means no more fighting with your colleagues for equipment that’s in short supply, especially when they’ve taken it home accidently.

If you would prefer a headset or microphone however, we suggest you get a reasonably-priced one on the internet. There’s no need to spend hundreds of pounds – it’s simply not necessary.

But how can we do this when others can’t? Our speech recognition solution is AI-powered and intuitive. It’s designed to understand medical terminology. As long as you’re in a reasonably quiet place and you speak clearly, the speech engine is 99% accurate using a mobile phone or microphone.

And talking of those unrivalled prices – our clinical correspondence workflow tool, Swift, is available for £23 per month, per user. If you add Live, our dictate-to-cursor solution, that price is £30 per month, per user.

Keep an eye out for our next 4 articles, which will detail what else in included in that price.

Dictate.IT attended Primary Care and Public Health 2023 at the NEC Birmingham, on Wednesday 17th – Thursday 18th May 2023.

This was Dictate.IT’s first year attending Primary Care and Public Health, the UK’s leading event for NHS and private clinicians working in primary and community care. 2023 was the shows 31st year and the theme was Showcasing Innovation and Best Practice in Primary and Community Care.

Visitors to the Dictate.IT stand had the chance to try the speech recognition solution for themselves, plus a chance to win a Fortum & Mason hamper worth £140 or 2 months of the speech recognition solution completely free.

Dictate.IT was extremely honoured to be awarded ‘Best Small Stand’ by the event organisers on the second day of the show, with the win being credited to the stand design and upbeat manner of the Dictate.IT team members.

We couldn’t be happier with how our first year at Primary Care and Public Health went – we met lots of clinicians that are struggling with the growing administration burden faced by healthcare teams. It was a pleasure to show them a genuine solution to some of these challenges. It was also a real surprise to win Best Small Stand, we were all very proud.

Siobhan Moll, UK Marketing Manager, Clanwilliam