Author: Lauren Turner
ComReg to require SMS Sender ID Registration
We want to inform you of an important upcoming ComReg change in relation to sms messaging that will affect everyone who uses the sms messaging service in their practice. You need to register your Sender ID with Comreg to ensure your sms messages continue to be delivered to your patients. Your sender ID is the name that appears as the sender when you send an sms message. If you are unsure of what your sender ID is, you can send a test sms message to yourself from your system and this will display the sender ID. Your Sender ID can be three to eleven characters and you must ensure to register the exact Sender ID you are using.
If this registration with ComReg does not take place, the sender IDs will be replaced with ‘Likely Scam’ from 3rd July 2025 and the SMS messages will be completely blocked from 3rd October 2025. Organisations wishing to send SMS messages bearing Sender IDs must apply to register as Sender ID Owners.
To register your sender ID, go to the following link:
https://senderid.comreg.ie/sender-id-sign-up
To view the ComReg FAQ and information page:
Note: ComReg have informed us that Clanwilliam cannot complete this process on your behalf, it must be completed by the owner of the Sender ID (SIDO). As Clanwilliam are an independent software vendor (ISV), we are not permitted to register Sender ID’s on your behalf with ComReg.
Below is some information to help you complete the process of registering your Sender ID:
Step 1: Go to https://senderid.comreg.ie/sender-id-sign-up
On the first screen you must enter your organisation details.
Step 2: Enter your exact Sender ID and click the “Assign 3rd party” button
Step 3: Scroll down the list and select “Clanwilliam Health Ltd” and click “Save” and then “Next”. If you use Billink, you must also select them from this list.
Step 4: Select OPAs – Scroll down the list and select “Commify UK limited” as your OPA.
Step 5: Click Next and agree to the terms and conditions and submit your application
Note: If you have any questions, please email senderid@comreg.ie for assistance.
-
If you don’t have a CRO number, click “I don’t have a CRO number” and upload a letterhead or proof of business.
-
If the wrong name appears after entering your CRO number, re-enter your details manually.
-
If you don’t have a website, you can enter: https://www.imo.ie/ or https://www.irishcollegeofgps.ie/
ComReg to require SMS Sender ID Registration
Support’s tip of the week
SureMed – Effortless electronic PMARs
Help us improve Socrates with your feedback
Thanks for joining us in Portlaoise
What an incredible morning.
To everyone who joined us at the Midlands Park Hotel on Friday 28th June — thank you. With over 200 attendees, the room was full of energy, curiosity, and collaboration.
We began the day with a series of short, focused presentations, showcasing the innovations we’ve launched in our recent releases — and a glimpse into what’s coming this September and beyond. From integrated AI tools that reduce admin time, to smarter finders, cloud readiness, and real-world improvements to STC workflows and Pippo, our goal is always the same: to help you work more efficiently, more confidently, and with greater impact.
Following the morning’s agenda, we split into smaller hands-on sessions for Socrates, Health One, and HPM users — packed with practical tips and direct support from our expert team.
Slides, session summaries, and recordings will be made available here later this week.
In the meantime, I’m sharing some moments from the morning — and once again, on behalf of all of us at Clanwilliam, thank you for being part of it.
Warm regards,
Eileen Byrne
Managing Director, Clanwilliam Ireland
Practice Management Conference 2025
This is your opportunity to join us for sessions focused on exciting upcoming features for your practice management system, along with dedicated training sessions to help you make the most of your software.
You can expect to hear more on:
- Our first integrated AI – A new way to reduce admin time, built right into your workflow
- STC Finder – Enhanced with a year of feedback and iteration – more refined, more accurate and more useful
- Pippo showcase – redeveloped and robustly tested through the Centric network
- SureMed – Small changes, big impact – with even greater time savings for PMA form handling.
- CDM – Practical new tools to support chronic care – smarter finders and forward looking features
- Socrates Cloud – The Socrates you know, now in the cloud – secure, familiar and ready for what’s next
- Dedicated training sessions – Practical sessions for Socrates, Health One and HPM. Get hands-on with expert guidance
Come along to see how the latest innovations will help you create efficiencies and drive revenue for your practice.
Places are filling up fast so don’t miss out and make sure you register for your place here
New eReferral form for Vietnam War veterans
Veterans’ Affairs New Zealand has launched a new eReferral form for Vietnam veterans undertaking their Annual Medical Assessment (AMA).
Vietnam veterans are eligible for the free AMA, which can be carried out by their GP and is funded by Veterans’ Affairs New Zealand.
More than 3,000 New Zealand military and civilian personnel served in Vietnam between 1963 and 1975.
The AMA assesses the physical and mental health and wellbeing of Vietnam veterans, many of whom were exposed to a toxic environment resulting in long-term health problems.
The results of the AMA are reviewed by Veterans’ Affairs New Zealand and medical treatment and costs are covered for any conditions related to time served in the war.
New form makes it easier to access services
Veterans’ Affairs New Zealand principal clinical advisor Dr Mike O’Reilly says the new National form makes it easier for veterans to access services through a regular review.
“The process of submitting the AMA is now much easier, faster and more secure, which benefits both veterans and GPs.”
Mike says that in the past the process was paper based, which was time-consuming and involved a lot of back and forth.
“The hard copy form was sent to the veteran, they had to fill it out and take it to their GP, the GP had to fill it out then hand it back to the veteran who had to then send it to us.”
He says this was onerous for veterans and difficult for GPs.
Now the GP simply fills out the AMA electronically, with all the necessary documents attached, and sends it directly to Veterans’ Affairs New Zealand.
“The more information, and more complete information we have, the easier and quicker it is to process the form and get the support to our veterans.”
Building AMA into care plan beneficial
Mike says many veterans are concerned about the ongoing effects of the war on their health.
“It was a very inhospitable environment. Many were exposed to toxins such as Agent Orange and the impact on their health is a major concern,” he says.
“The AMA is a way for veterans, and us, to be able to longitudinally respond to changes in their health and support them.”
Mike says there is great value in GPs asking patients if they’ve ever served in the New Zealand Defence Force.
“If they are Vietnam veterans, then having a conversation about the AMA and building that into their care plan is hugely beneficial.”
How to send a Vietnam Veterans Annual Medical Assessment eReferral
The Veterans’ Affairs Vietnam Veterans Annual Medical Assessment form is available to GPs nationwide.
To submit a Vietnam Veterans AMA:
- Open the patient record within your PMS
- Select the HL Icon within the PMS to access the HealthLink launch page
- Click on “Veterans Affairs – Vietnam Veterans AMA” (under the referred services section) to launch the form.
We’re Listening: HealthLink Pauses Subscription Rollout for Consultation
At HealthLink, our priority is to make sure GPs can provide the most efficient and cybersecure service when it comes to their patient’s health data.
Every day, we send millions of important medical communications all over Australasia. That’s why we’re committed to investing in the highest quality data-protection technology that protects doctors and patients. Our sector is making innovative technological bounds at a rapid pace and we want to make sure our technology, services and support provide the same high-level efficiency across regional, rural and metro health systems.
To continue to be sustainable and provide our high-quality service, we’re seeking to introduce a robust contract and subscription model for all GP practices. This model will include all of our premium service offerings, such as comprehensive message inclusions and validation, provider directory access, SmartForms access to key national and state referral pathways and round-the-clock support.
We’ve heard the concerns from our GPs around the subscription model and how it applies to practices and various working challenges, such as part time doctors. Following this announcement of our intent we have paused the rollout of this new model while we explore all options and undergo a period of consultation over the coming months with stakeholders. We are actively consulting with the Royal Australian College of General Practitioners (RACGP), our customers, and other key stakeholders to ensure our system remains efficient, fair to all GPs and mindful of the growing needs of Australian doctors and practices.
We’re committed to open communication and will provide updates once the consultation period ends, and we are clear on next steps.
If you have any questions, please feel free to contact us at gpsubscriptions@healthlink.net.