Category: News

Toniq’s latest update makes dispensing faster and easier for pharmacies

Posted on by Klaudia Grabowska

Pharmacy dispensing solution provider Toniq will roll out a new, revamped user screen to pharmacies over the next month, offering users more viewing options and support features.

Toniq senior product manager Luke Tilson said new application features had been developed in response to customer feedback on the screen view and had already received positive reviews from early adopters.

“We absolutely love the Toniq Side Panel — it’s a total game changer for us here at Unichem Hurst and Taylor,” said pharmacist Scott Phillips.  “It’s made everything faster and easier.”

Mr Tilson said it delivered a better experience for users. “What we’ve done is added a new application that sits to the side of the dispensary programme. For pharmacies, it will be really useful for dispensing, by displaying the prescription,” he said.

“Essentially, it is a web view, that’s integrated with the core dispensary application.”

Mr Tilson said it was a step towards paperless prescriptions for pharmacies, “but also on top of that, we’re thinking about other use cases”.

Mr Tilson said other features being developed for the side panel included SmartForm eReferrals, AI and additional support features.

Toniq are currently prototyping AI-generated directions and suggestions, “Also an AI chatbot for users to be able to ask questions from a help article perspective.”

“We’ve already got an internal AI chatbot, but are adding a customer-facing AI bot, in order to present some of that information as well.”

“In low-trafficked areas of the application – where a user doesn’t normally operate in – we now present information on how to use that particular area of the programme in context – while also reducing the need for support.”

Mr Tilson said Toniq would change its major version as part of the side panel release.

“We’ve been on version five for a few years now – so this is a big deal for us and our pharmacy customers. It’ll be quite exciting to get the new version out and make it available.”

Currently, more than 900 pharmacies operate Toniq Dispensary across New Zealand.

Toniq was recently chosen as New Zealand’s first Medsafe-approved electronic controlled-drug register.

ComReg to require SMS Sender ID Registration

Posted on by Lauren Turner

We want to inform you of an important upcoming ComReg change in relation to sms messaging that will affect everyone who uses the sms messaging service in their practice. You need to register your Sender ID with Comreg to ensure your sms messages continue to be delivered to your patients. Your sender ID is the name that appears as the sender when you send an sms message. If you are unsure of what your sender ID is, you can send a test sms message to yourself from your system and this will display the sender ID. Your Sender ID can be three to eleven characters and you must ensure to register the exact Sender ID you are using.

 

If this registration with ComReg does not take place, the sender IDs will be replaced with ‘Likely Scam’ from 3rd July 2025 and the SMS messages will be completely blocked from 3rd October 2025. Organisations wishing to send SMS messages bearing Sender IDs must apply to register as Sender ID Owners.

 

To register your sender ID, go to the following link:

https://senderid.comreg.ie/sender-id-sign-up

 

To view the ComReg FAQ and information page:

https://www.comreg.ie/industry/electronic-communications/nuisance-communications/sms-sender-id-registry/registry-qa/

Note:  ComReg have informed us that Clanwilliam cannot complete this process on your behalf, it must be completed by the owner of the Sender ID (SIDO). As Clanwilliam are an independent software vendor (ISV), we are not permitted to register Sender ID’s on your behalf with ComReg.

 

Below is some information to help you complete the process of registering your Sender ID:

Step 1: Go to https://senderid.comreg.ie/sender-id-sign-up

On the first screen you must enter your organisation details.


Step 2: Enter your exact Sender ID and click the “Assign 3rd party” button

Step 3: Scroll down the list and select “Clanwilliam Health Ltd” and click “Save” and then “Next”. If you use Billink, you must also select them from this list.

Step 4: Select OPAs – Scroll down the list and select “Commify UK limited” as your OPA.

 

Step 5: Click Next and agree to the terms and conditions and submit your application

 

Note: If you have any questions, please email senderid@comreg.ie for assistance.

  • If you don’t have a CRO number, click “I don’t have a CRO number” and upload a letterhead or proof of business.

  • If the wrong name appears after entering your CRO number, re-enter your details manually.

  • If you don’t have a website, you can enter: https://www.imo.ie/  or https://www.irishcollegeofgps.ie/

 

 

Practice Management Conference 2025

Posted on by Lauren Turner

28th June, Midlands Park Hotel, Portlaoise

Running from 8am – 2pm, this is your opportunity to join us for sessions focused on exciting upcoming features for your practice management system, along with dedicated training sessions to help you make the most of your software.

You can expect to hear more on:

  • Our first integrated AI – A new way to reduce admin time, built right into your workflow

  • STC Finder – Enhanced with a year of feedback and iteration – more refined, more accurate and more useful

  • Pippo showcase – redeveloped and robustly tested through the Centric network

  • SureMed – Small changes, big impact – with even greater time savings for PMA form handling.

  • CDM – Practical new tools to support chronic care – smarter finders and forward looking features

  • Socrates Cloud – The Socrates you know, now in the cloud – secure, familiar and ready for what’s next

  • Dedicated training sessions – Practical sessions for Socrates, Health One and HPM. Get hands-on with expert guidance

Come along to see how the latest innovations will help you create efficiencies and drive revenue for your practice.

Places are filling up fast so don’t miss out and make sure you register for your place here

Practice Management Conference 2025

Posted on by Lauren Turner

This is your opportunity to join us for sessions focused on exciting upcoming features for your practice management system, along with dedicated training sessions to help you make the most of your software.

You can expect to hear more on:

  • Our first integrated AI – A new way to reduce admin time, built right into your workflow

  • STC Finder – Enhanced with a year of feedback and iteration – more refined, more accurate and more useful

  • Pippo showcase – redeveloped and robustly tested through the Centric network

  • SureMed – Small changes, big impact – with even greater time savings for PMA form handling.

  • CDM – Practical new tools to support chronic care – smarter finders and forward looking features

  • Socrates Cloud – The Socrates you know, now in the cloud – secure, familiar and ready for what’s next

  • Dedicated training sessions – Practical sessions for Socrates, Health One and HPM. Get hands-on with expert guidance

Come along to see how the latest innovations will help you create efficiencies and drive revenue for your practice.

Places are filling up fast so don’t miss out and make sure you register for your place here

 

Clanwilliam Announces Appointment of Dr Sean Higgins as Chief Product Officer

Posted on by Klaudia Grabowska

Dublin, Ireland – 9th April 2025 – Global healthcare technology company Clanwilliam has announced the appointment of Dr Sean Higgins as Chief Product Officer. As part of his new role, Dr Higgins will lead the integration of Clanwilliam’s pioneering suite of healthcare technologies in organisations across the country.

A GP with over 15 years’ experience in primary care, Dr Sean is an experienced leader in the development of primary and secondary healthcare technology solutions. He was previously head of technology innovation at Centric Health, which manages the delivery of healthcare to over 400,000 patients in Ireland each year. In 2021 he founded Billink Payments, an integrated system for clinical practises to simplify the management of payments, which has been adopted by over 700 clinical practices in Ireland. Commenting on the appointment, Eileen Byrne, Managing Director of Clanwilliam Ireland, said,

“I’m delighted that Dr Sean Higgins has joined Clanwilliam as the new Chief Product Officer. Dr Sean has a distinguished track record as both a GP and healthcare innovator that will help to ensure we remain responsive to the changing needs of healthcare professionals across Ireland.

Dr Sean Higgins, Chief Product Officer at Clanwilliam, commented,

“It’s a privilege to take on the role of Chief Product Officer at Clanwilliam and help to advance digital healthcare innovation across Ireland and the globe. I’m committed to working closely with clinicians and healthcare organisations to ensure that we continue to understand and meet their fast-evolving needs.”

 

ENDS/

 

About Clanwilliam

Clanwilliam is a global healthcare technology group dedicated to improving healthcare for everyone.

Our 1000+ global team members and 25+ core products and services empower over 1.5 million healthcare professionals worldwide to provide exceptional patient care. From pharmacy to GP systems, hospitals to aged care, analytics to messaging platforms, Clanwilliam products and services touch most parts of the patient care journey.

We support incredible healthcare professionals and organisations, including the Irish Defence Forces, the NHS, the HSE, Medicare, the Australian Antarctic Division Polar Medicine Unit, Exeter University, Cancer Research UK, and the Royal Flying Doctor Service of Australia – all of us driven by that uniting mission to improve healthcare.

 

Media Contacts

conor@q4pr.ie

Q4PR

Conor Shearman

+353 (0) 860596082

ssullivan@q4pr.ie

Toniq launches New Zealand’s first electronic controlled-drug register for pharmacy sector

Posted on by Klaudia Grabowska

New Zealand pharmacies are invited to go digital and transition to Toniq Guard, the nation’s first Medsafe-approved electronic controlled-drug register.

Launching Toniq Guard today, Christchurch-based solutions developer Toniq is preparing for the roll-out of their innovative and labour-saving technology to over 850 pharmacies.

The company says the cloud-based solution has further applications outside the pharmacy sector with organisations and services required to manage controlled drugs.

Toniq senior product manager Luke Tilson said the company had designed the solution so it could be integrated into other industry sectors in the future.

In coming weeks, the priority is to assist the vast network of New Zealand pharmacies to make the leap forward with the new digital technology, he said.

“The electronic controlled-drug register is integrated with the Toniq Dispensary system,” Mr Tilson said. “Many pharmacists have already had input and fully supported the initiative through a trial program with Medsafe oversight.”

He said support was overwhelmingly positive as feedback indicated the solution reduced the administrative burden on pharmacists.

“Pharmacies are required to keep detailed records of any controlled drugs in stock, such as opioids and medicinal cannabis, given the higher level of risk they pose,” he said. “The current process is manual, so it takes considerable time and effort to maintain the registers and achieve the accuracy you need to manage controlled drugs and meet the scrutiny of auditing.

“Toniq Guard has labour-saving automation, accuracy and security, and as a safeguard there is a requirement for an authenticated pharmacist in the process.

“Toniq Guard produces accurate records of the number and type of drugs in storage, leaving the pharmacist to focus on the core business, looking after patients and customers.”

Mr Tilson said Toniq Guard was in development for several years and formally approved for implementation this week by regulatory body Medsafe.

 

END

Media enquiries:

Ivan Nola, Marketing Manager (Clanwilliam ANZ)

Email: ivan.nola@clanwilliamanz.com

 

About Toniq

Toniq Ltd has been providing software solutions tailored for pharmacy and retail for over 20 years. Toniq is based in Christchurch with support staff in Auckland. Our client base is New Zealand, Cook Islands, Samoa, and Fiji.

Their offerings include:

  • Toniq Retail: A point-of-sale system designed for retail stores, helping manage sales, inventory, and customer interactions efficiently.
  • Toniq Dispensary: Pharmacy dispensary software that streamlines medication management, integrates with robotic systems, and supports community care, hospital discharge, and rest home patients2.
  • Cloud-Based Tools: Solutions like medication chart services to enhance operational efficiency and patient care.