Category: News

Clanwilliam Announces Appointment of Dr Sean Higgins as Chief Product Officer

Posted on by Klaudia Grabowska

Dublin, Ireland – 9th April 2025 – Global healthcare technology company Clanwilliam has announced the appointment of Dr Sean Higgins as Chief Product Officer. As part of his new role, Dr Higgins will lead the integration of Clanwilliam’s pioneering suite of healthcare technologies in organisations across the country.

A GP with over 15 years’ experience in primary care, Dr Sean is an experienced leader in the development of primary and secondary healthcare technology solutions. He was previously head of technology innovation at Centric Health, which manages the delivery of healthcare to over 400,000 patients in Ireland each year. In 2021 he founded Billink Payments, an integrated system for clinical practises to simplify the management of payments, which has been adopted by over 700 clinical practices in Ireland. Commenting on the appointment, Eileen Byrne, Managing Director of Clanwilliam Ireland, said,

“I’m delighted that Dr Sean Higgins has joined Clanwilliam as the new Chief Product Officer. Dr Sean has a distinguished track record as both a GP and healthcare innovator that will help to ensure we remain responsive to the changing needs of healthcare professionals across Ireland.

Dr Sean Higgins, Chief Product Officer at Clanwilliam, commented,

“It’s a privilege to take on the role of Chief Product Officer at Clanwilliam and help to advance digital healthcare innovation across Ireland and the globe. I’m committed to working closely with clinicians and healthcare organisations to ensure that we continue to understand and meet their fast-evolving needs.”

 

ENDS/

 

About Clanwilliam

Clanwilliam is a global healthcare technology group dedicated to improving healthcare for everyone.

Our 1000+ global team members and 25+ core products and services empower over 1.5 million healthcare professionals worldwide to provide exceptional patient care. From pharmacy to GP systems, hospitals to aged care, analytics to messaging platforms, Clanwilliam products and services touch most parts of the patient care journey.

We support incredible healthcare professionals and organisations, including the Irish Defence Forces, the NHS, the HSE, Medicare, the Australian Antarctic Division Polar Medicine Unit, Exeter University, Cancer Research UK, and the Royal Flying Doctor Service of Australia – all of us driven by that uniting mission to improve healthcare.

 

Media Contacts

conor@q4pr.ie

Q4PR

Conor Shearman

+353 (0) 860596082

ssullivan@q4pr.ie

Toniq launches New Zealand’s first electronic controlled-drug register for pharmacy sector

Posted on by Klaudia Grabowska

New Zealand pharmacies are invited to go digital and transition to Toniq Guard, the nation’s first Medsafe-approved electronic controlled-drug register.

Launching Toniq Guard today, Christchurch-based solutions developer Toniq is preparing for the roll-out of their innovative and labour-saving technology to over 850 pharmacies.

The company says the cloud-based solution has further applications outside the pharmacy sector with organisations and services required to manage controlled drugs.

Toniq senior product manager Luke Tilson said the company had designed the solution so it could be integrated into other industry sectors in the future.

In coming weeks, the priority is to assist the vast network of New Zealand pharmacies to make the leap forward with the new digital technology, he said.

“The electronic controlled-drug register is integrated with the Toniq Dispensary system,” Mr Tilson said. “Many pharmacists have already had input and fully supported the initiative through a trial program with Medsafe oversight.”

He said support was overwhelmingly positive as feedback indicated the solution reduced the administrative burden on pharmacists.

“Pharmacies are required to keep detailed records of any controlled drugs in stock, such as opioids and medicinal cannabis, given the higher level of risk they pose,” he said. “The current process is manual, so it takes considerable time and effort to maintain the registers and achieve the accuracy you need to manage controlled drugs and meet the scrutiny of auditing.

“Toniq Guard has labour-saving automation, accuracy and security, and as a safeguard there is a requirement for an authenticated pharmacist in the process.

“Toniq Guard produces accurate records of the number and type of drugs in storage, leaving the pharmacist to focus on the core business, looking after patients and customers.”

Mr Tilson said Toniq Guard was in development for several years and formally approved for implementation this week by regulatory body Medsafe.

 

END

Media enquiries:

Ivan Nola, Marketing Manager (Clanwilliam ANZ)

Email: ivan.nola@clanwilliamanz.com

 

About Toniq

Toniq Ltd has been providing software solutions tailored for pharmacy and retail for over 20 years. Toniq is based in Christchurch with support staff in Auckland. Our client base is New Zealand, Cook Islands, Samoa, and Fiji.

Their offerings include:

  • Toniq Retail: A point-of-sale system designed for retail stores, helping manage sales, inventory, and customer interactions efficiently.
  • Toniq Dispensary: Pharmacy dispensary software that streamlines medication management, integrates with robotic systems, and supports community care, hospital discharge, and rest home patients2.
  • Cloud-Based Tools: Solutions like medication chart services to enhance operational efficiency and patient care.

 

 

New eReferral form for Vietnam War veterans

Posted on by Lauren Turner

Veterans’ Affairs New Zealand has launched a new eReferral form for Vietnam veterans undertaking their Annual Medical Assessment (AMA).

Vietnam veterans are eligible for the free AMA, which can be carried out by their GP and is funded by Veterans’ Affairs New Zealand.

More than 3,000 New Zealand military and civilian personnel served in Vietnam between 1963 and 1975.

The AMA assesses the physical and mental health and wellbeing of Vietnam veterans, many of whom were exposed to a toxic environment resulting in long-term health problems.

The results of the AMA are reviewed by Veterans’ Affairs New Zealand and medical treatment and costs are covered for any conditions related to time served in the war.

 

New form makes it easier to access services

Veterans’ Affairs New Zealand principal clinical advisor Dr Mike O’Reilly says the new National form makes it easier for veterans to access services through a regular review.

“The process of submitting the AMA is now much easier, faster and more secure, which benefits both veterans and GPs.”

Mike says that in the past the process was paper based, which was time-consuming and involved a lot of back and forth.

“The hard copy form was sent to the veteran, they had to fill it out and take it to their GP, the GP had to fill it out then hand it back to the veteran who had to then send it to us.”

He says this was onerous for veterans and difficult for GPs.

Now the GP simply fills out the AMA electronically, with all the necessary documents attached, and sends it directly to Veterans’ Affairs New Zealand.

“The more information, and more complete information we have, the easier and quicker it is to process the form and get the support to our veterans.”

 

Building AMA into care plan beneficial

Mike says many veterans are concerned about the ongoing effects of the war on their health.

“It was a very inhospitable environment. Many were exposed to toxins such as Agent Orange and the impact on their health is a major concern,” he says.

“The AMA is a way for veterans, and us, to be able to longitudinally respond to changes in their health and support them.”

Mike says there is great value in GPs asking patients if they’ve ever served in the New Zealand Defence Force.

“If they are Vietnam veterans, then having a conversation about the AMA and building that into their care plan is hugely beneficial.”

 

How to send a Vietnam Veterans Annual Medical Assessment eReferral

The Veterans’ Affairs Vietnam Veterans Annual Medical Assessment form is available to GPs nationwide.

To submit a Vietnam Veterans AMA:

  • Open the patient record within your PMS

  • Select the HL Icon within the PMS to access the HealthLink launch page

  • Click on “Veterans Affairs – Vietnam Veterans AMA” (under the referred services section) to launch the form.


We’re Listening: HealthLink Pauses Subscription Rollout for Consultation

Posted on by Lauren Turner

At HealthLink, our priority is to make sure GPs can provide the most efficient and cybersecure service when it comes to their patient’s health data.

Every day, we send millions of important medical communications all over Australasia. That’s why we’re committed to investing in the highest quality data-protection technology that protects doctors and patients. Our sector is making innovative technological bounds at a rapid pace and we want to make sure our technology, services and support provide the same high-level efficiency across regional, rural and metro health systems.

To continue to be sustainable and provide our high-quality service, we’re seeking to introduce a robust contract and subscription model for all GP practices. This model will include all of our premium service offerings, such as comprehensive message inclusions and validation, provider directory access, SmartForms access to key national and state referral pathways and round-the-clock support.

We’ve heard the concerns from our GPs around the subscription model and how it applies to practices and various working challenges, such as part time doctors. Following this announcement of our intent we have paused the rollout of this new model while we explore all options and undergo a period of consultation over the coming months with stakeholders. We are actively consulting with the Royal Australian College of General Practitioners (RACGP), our customers, and other key stakeholders to ensure our system remains efficient, fair to all GPs and mindful of the growing needs of Australian doctors and practices.

We’re committed to open communication and will provide updates once the consultation period ends, and we are clear on next steps.

If you have any questions, please feel free to contact us at gpsubscriptions@healthlink.net.


Dictate.IT launches AI-powered Clinical Assistant

Posted on by Lauren Turner

New technology will transform doctor-patient consultations saving clinicians time and reducing the burden of administration

Dictate.IT, part of Clanwilliam, a global healthcare technology and services group, has added an AI-powered clinical assistant to its market leading clinical documentation software products. The assistant listens to and transcribes the doctor-patient conversations in real-time, automatically creating consultation summaries, clinical notes and clinical documentation from the conversation transcript. The assistant saves time for healthcare professionals, reducing the burden of administration and allowing clinicians to spend more time on patient care.

The assistant is fully integrated with existing Dictate.IT clinical documentation products, so clinicians can start using it straight away, avoiding the need for busy hospitals to implement new software.

Dictate.IT is committed to the highest levels of security and privacy, meaning that no healthcare data is passed to a third party service for processing, and all healthcare data is stored within Dictate.IT’s own secure environment in the UK.

At every stage, the healthcare professional remains in control. They can check notes and clinical documentation against the transcript, and use a ‘smart recommendations’ option to identify points at which more information or investigation is required.

 

“We’re delighted to be bringing an innovative, AI-powered clinical assistant to our UK hospital customers.

We’ve been focused on giving doctors back valuable time through speech-to-text functionality for many years. Leveraging AI to create accurate doctor-patient conversation transcripts, consultation summaries, clinical notes and clinical documentation is a natural evolution of our expertise.

We look forward to working together with our customers on how to best leverage our innovations to solve their challenges and free up their valuable time.”

Stuart van Rooyen, Managing Director of Clanwilliam (UK)

The launch of the new technology comes at a time when the NHS is under huge pressure, and there is an intense need for tools to improve productivity, while addressing staff burnout, and delivering a more personalised service for patients.

In England, new health and social care secretary Wes Streeting has made a “move from analogue to digital” one of his three pillars for healthcare reform, and digital solutions are expected to feature heavily in the ten-year plan for the NHS expected next spring.

NHS staff have called for “long overdue” investments in health technology, and in a recent survey by the Health Foundation, 81% of respondents were in favour of its use for administrative tasks.

Dictate.IT’s AI-powered clinical assistant aligns with these developments. It acts as an intelligent virtual note taker, dramatically improving consultation efficiency by automating the documentation of patient interactions, creating appropriate and clinically relevant summaries, and integrating with the EPR or clinical system.

The assistant can be used with every doctor-patient consultation. Capturing and structuring data from these consultations is important for compliance, quality measures, care continuity, and in many cases reimbursement.

But traditionally it is also a multi-step process that takes time away from seeing patients. While many providers are exploring the use speech-to-text and natural language processing to streamline this process, generative AI helps take the workflow one step further.

By harnessing Dictate.IT’s investment in cutting edge, medically specific generative AI, recorded consultations can be turned to clinical notes and documentation that is ready to use within the clinical workflow.

The technology is available right now for NHS trusts and private hospitals.

 

New Single Assessment System workforce 

Posted on by Lauren Turner

The Australian Government’s My Aged Care service is the entry point for older Australians to access government-funded aged care. My Aged Care e-Referrals, powered by HealthLink SmartForm technology, were introduced in 2019 to provide fast, convenient and secure referral to My Aged Care.

The Department of Health and Aged Care is establishing a Single Assessment System to make it easier for older people to enter aged care and access different services as their needs change.

New Single Assessment System workforce

As the next stage of establishing the Single Assessment System, from 9 December 2024, the Single Assessment System workforce will bring together and replace:

  • Regional Assessment Service (RAS)

  • Aged Care Assessment Teams (ACAT)

  • independent Australian National Aged Care Classification (AN-ACC) assessment organisations.

Under the Single Assessment System workforce, assessment organisations will be funded to conduct:

  • all aged care needs assessments (both home support and comprehensive) for in-home aged care, flexible aged care programs, residential respite and entry into residential aged care, and/or

  • residential aged care funding assessments to determine an older person’s AN-ACC classification.

State and territory governments will continue to deliver hospital-based assessments.

Updates to HealthLink e-Referral SmartForm naming conventions:

To support the transition to the Single Assessment System workforce, GPs may notice the following changes:

  • Changes to the naming conventions in the GP e-Referral SmartForm: The terms “Regional Assessment Services (RAS)” and “Aged Care Assessment Teams (ACAT)” will be replaced with “Home Support Assessment” and “Comprehensive Assessment.”

These changes are being made to align with the new assessment process and will not impact Health Professionals’ ability to make a referral to My Aged Care.  

More information:

Find out more information about the Single Assessment System for Aged Care on the Department of Health and Aged Care’s website.

My Aged Care e-Referrals resources including video tutorials, user guides and FAQs: https://www.healthlink.com.au/my-aged-care/


My Aged Care e-Referral Q & A – Heather Gewin

Posted on by Lauren Turner

Bay Village Medical Centre in Killarney Vale, NSW, is an early adopter of healthcare technology, and has been using My Aged Care e-Referrals since 2019. In this Q & A with Heather Gewin, Practice Manager at Bay Village Medical Centre, we hear about the practice’s early adoption of e-Referrals, the benefits experienced and insights into how the practice’s operations have been enhanced. From improving efficiencies, to saving time for doctors and enhancing patient care, the adoption of e-Referrals has marked a significant improvement in processing aged care referrals.

 

What technological challenges prompted your practice to start using My Aged Care e-Referrals?

Bay Village Medical Centre adopted My Aged Care e-Referrals in 2019 to help streamline efficiencies in care for the doctors in our practice who regularly see around eight aged care patients in local nursing homes per home visit. Our doctors have a number of older patients in their care who require referrals to My Aged Care on a regular basis. Our practice wanted to embrace the technological changes happening in healthcare and make everything as electronic as possible. We found fax referrals to be unreliable and required extra work for the doctors as they had to use the fax machine in the general administration area. My Aged Care e-Referrals are faster and can be done straight from the doctor’s consulting room using our practice management software. e-Referrals are time saving and efficient.

What benefits has your practice experienced since using My Aged Care e-Referrals?

Our practice has noticed an increase in efficiency and time saving since we started using My Aged Care e-Referrals. e-Referrals have cut down the paperwork our doctors need to do. We’ve come a long way from paper files. The integration of e-Referrals within a patient’s electronic medical record provide continuity of care and are specific to an individual patient’s needs. We’ve found that e-Referrals lessen our doctors’ workloads. Having the ability to upload patient information easily and electronically saves valuable time and helps patients to get referred faster.

Anything else you’d like to add about your experience of using My Aged Care e-Referrals?

Moving to e-Referrals is the way to go. e-Referrals aid in the continuity of care, drive practice efficiency and address individual patient needs.


Celebrating Healthcare Trailblazers: Our New Global Campaign

Posted on by Lauren Turner

Beyond the scrubs, what makes healthcare professionals who they are?

Clanwilliam has always been focused on putting customers first.

Nearly three decades ago, as a tech start up founded in Dublin, Ireland, we listened intently to a consultant surgeon and his secretary who shared invaluable insights on the challenges of patient care. Those conversations shaped our first healthcare software product, setting us on a mission that has grown globally but remains grounded in the same purpose: supporting those who make healthcare better every day.

Today, we’re proud to launch our Healthcare Trailblazers campaign, which highlights the voices, achievements, and journeys of our customers worldwide. From Ireland to Tonga, these stories illustrate how healthcare professionals strive to improve the lives of their patients, colleagues, and communities. Through this campaign, we hope to celebrate their resilience, innovation, and dedication.

Nev Davies, Consultant Orthopaedic Surgeon

Our Healthcare Trailblazers campaign brings together 16 stories that showcase a diverse array of healthcare professionals—individuals who have navigated challenges, pioneered solutions, and inspired those around them. This campaign includes:

  • A beautifully designed coffee table book to be enjoyed offline, showcasing each story with stunning photography and powerful narratives.
  • A website, where readers can dive into each profile and explore these remarkable journeys.
  • A social media campaign on Instagram and LinkedIn featuring quotes, images, and snippets from our trailblazers, allowing everyone to join the conversation and celebrate these individuals.
Loretta Dignam, Founder & CEO, The Menopause Hub

As you explore these stories, you’ll see how Clanwilliam’s own journey is interwoven with our customers’ successes and challenges. From those early days in Ireland to our international partnerships today, the dedication of our team is central to enabling healthcare improvements worldwide. Whether it’s product development, customer support, training, or operational excellence, our collective work is vital to making healthcare better for everyone.

We hope the Healthcare Trailblazers campaign will shine a light on these exceptional professionals and the difference they make daily. Their stories remind us of the importance of our shared mission and the powerful role our technology and services play in empowering healthcare professionals around the world.

Explore the Healthcare Trailblazers campaign today to discover these stories and celebrate the healthcare heroes we’re privileged to support. We look forward to continuing this journey with all our customers, advancing our mission of improving healthcare for everyone.

View the stories online here: www.healthcaretrailblazer.com

Enquire about a book here: marketing@clanwilliam.com

Dictate.IT Attends Best Practice Birmingham 2024

Posted on by Lauren Turner

Dictate.IT attended the Best Practice Birmingham Show at the NEC Birmingham on Wednesday 3rd and Thursday 4th October 2024.

This event came at a crucial time for the general practice community, providing a platform to regroup and plan for the future following the 2024 summer General Election. Set against the backdrop of a rapidly evolving healthcare landscape, the show offered a unique opportunity for general practitioners, practice managers, nurses, and other primary care professionals to engage in important discussions, share insights, and gain valuable knowledge.

The event offered up to 12 hours of free accredited CPD, over 180 hours of free clinical and non-clinical primary healthcare-related education, as well as the chance to ‘try before you buy’ across a broad spectrum of medical products and technological solutions, showcased by more than 220 exhibiting companies.

At the Dictate.IT stand, visitors participated in our interactive Spin to Win wheel, competing for prizes like a year’s free access to our speech recognition solutions, Live and Swift, and a two-day getaway. Moreover, attendees had the chance to test our speech recognition technology, witnessing its 99% accuracy and ease of use firsthand.

The event was a huge success! We engaged with numerous healthcare professionals interested in our speech recognition solution, as well as many current customers. Huge congratulations to Dr. Tayub and Miss. Lee-Keow, who have each won a year’s free access to our Live and Swift solutions!

Faye Watson, Account Manager, Dictate.IT