Delivery of an Electronic Prescription Service (EPS) in Wales is gathering pace, with healthcare IT supplier Clanwilliam now at the official testing stage of the programme.

On-site testing of RxWeb has begun at Sully Pharmacy and MW Phillips in Cadoxton, Barry, the pharmacies that will be going live alongside Sully GP surgery.

After a successful testing pilot period, the software will be rolled out at further pharmacies across Wales from later this year.

The work is supporting the delivery of an electronic prescription service which is being led by the Digital Medicines programme in Digital Health and Care Wales (DHCW).

The service enables GPs and prescribers to send prescriptions digitally to the patient’s nominated community pharmacy, without the need for a green paper prescription form. This makes the prescribing and dispensing of medicines safer and easier for patients and healthcare staff.

Jenny Pugh-Jones, DHCW’s lead for e-prescriptions, said: “We’re delighted to see Clanwilliam supporting the delivery of electronic prescribing in Wales and we welcome them as the latest pharmacy system supplier to reach this stage.

“As we have already seen from early adopter live test sites, e-prescriptions are making a big impact, helping to transform the way GP practices work and offering a more convenient service for patients.”

Eileen Byrne, Clanwilliam’s managing director, said: “We are excited to be delivering EPS for our customers in Wales, and the benefits it will bring to both them and their patients. Our aim over the last few years has been to free up time for pharmacy staff through innovation, and we see the introduction of EPS as the enabler for this.”

Clanwilliam received funding from the Community Pharmacy System Innovation Fund to help develop its EPS technology. The Fund is led by Life Sciences Hub Wales in partnership with DHCW on behalf of Welsh Government.

Cari-Anne Quinn, Life Sciences Hub Wales Chief Executive, said: “We’re thrilled to see Clanwilliam joining the ranks of pharmacy system suppliers advancing electronic prescribing in Wales. This collaborative effort underscores our collective dedication to leveraging technology for improved healthcare outcomes and sustainability.”

Phased national roll out of this new digital service begins this summer.

Electronic prescribing in Wales is one of four programmes and projects supported by Digital Medicines that will deliver the benefits of a fully digital prescribing approach in all healthcare settings in Wales. It will also save up to 40 million paper prescription forms from being printed each year in Wales.

We want to make payments as smooth as possible for our customers so we are delighted to announce our new partnership with Billink.

Billink to make payments in clinical practice easier by focusing relentlessly on simplifying both sides of any transaction. They do this by making it easier for practice staff members to create and manage payments while also making it exceptionally easy for any patient to pay their practice.

In the Billink Dashboard you can now toggle a setting on/off that will automatically send your patients a reminder text message if they have not paid you after 24 hours from the initial Billink being sent. Research shows that text messages achieve a 98% open rate on average and reminders have been shown to result in faster payments to your practice. This feature has now been activated by default. It can deactivate/reactivate this feature any time from inside your Billink dashboard.

All Billink users receive a weekly insights report along with the remittance report. We use the insights report to summarise how well your practice is using Billink compared to the network average as well as listing the patients who still owe the practice fees from outstanding Billink payments from the previous week.

And the claims of ‘I never got that’ are now officially a thing of the past! Billink has added in functionality that allows you to see exactly when the message was sent, viewed and paid by the patient. You will also be able to see these details for all resent Billink and automatic reminders.

We want to make payments as smooth as possible for our customers so we are delighted to announce our new partnership with Billink.

Billink to make payments in clinical practice easier by focusing relentlessly on simplifying both sides of any transaction. They do this by making it easier for practice staff members to create and manage payments while also making it exceptionally easy for any patient to pay their practice.

In the Billink Dashboard you can now toggle a setting on/off that will automatically send your patients a reminder text message if they have not paid you after 24 hours from the initial Billink being sent. Research shows that text messages achieve a 98% open rate on average and reminders have been shown to result in faster payments to your practice. This feature has now been activated by default. It can deactivate/reactivate this feature any time from inside your Billink dashboard.

All Billink users receive a weekly insights report along with the remittance report. We use the insights report to summarise how well your practice is using Billink compared to the network average as well as listing the patients who still owe the practice fees from outstanding Billink payments from the previous week.

And the claims of ‘I never got that’ are now officially a thing of the past! Billink has added in functionality that allows you to see exactly when the message was sent, viewed and paid by the patient. You will also be able to see these details for all resent Billink and automatic reminders.

Pharmacy First could pave the way for pharmacy to become the backbone of primary care in England – but pharmacists will need investment and support to deliver. Clanwilliam is committed to making the scheme a success and is investing in the technology solutions that will be required, says Jon Williams, product owner of RxWeb. 

We all know the healthcare system is under enormous pressure, and the only way to alleviate that pressure in a sustainable way is to address it at source. If we collectively want to reduce pressure on GPs, out-of-hours services, and EDs, we need to re-think our service touchpoints, so patients don’t just access care faster, but obtain the advice and care they need earlier.

One of those key touchpoints is pharmacy, which has the potential to become the backbone of primary care in the UK and to provide valued advice and support to patients, while continuing in its traditional role as a trusted supplier of medicines.

The UK government has started to recognise this potential. Over the past few years, it has turned to pharmacies to deliver vaccinations and basic health checks, alongside other primary care providers. Then, at the start of the year, it took a big step forward with the launch of Pharmacy First in England.

Pharmacy First is a huge opportunity: but pharmacy is under pressure  

Pharmacy First enables pharmacies to supply over the counter and prescription medicines for seven common conditions (sinusitis, sore throat, earache, infected insect bites, the bacterial skin infection impetigo, shingles, and uncomplicated UTIs in women).

However, that simple description understates the importance of the scheme, which could pave the way for pharmacy to become the first port of call for primary care in the UK.

The challenge is that pharmacies are also under pressure. A survey for a recent ITV Tonight investigation found that 48% of the 980 pharmacists who responded were worried they wouldn’t have the capacity to deliver Pharmacy First.

More than 400 pharmacies have closed every year for the past four years, and that is pushing a lot of additional work onto those that are left. In a recent meeting, I heard that the average pharmacy is dealing with 8,569 prescription items per month – and that’s squeezing the time available for additional services.

The survey also heard concerns about a shortfall in funding for Pharmacy First and the ongoing shortage of medicines. To address these challenges, additional investment and support will be essential.

Investment and support are needed: and technology is key 

A huge component of that investment and support will need to come from technology. Clanwilliam, the global healthcare technology group and home of RxWeb, has an unwavering commitment to making Pharmacy First a success and is working with user groups and customers to identify the tools that will be required.

We are investing in our leading pharmacy system, RxWeb, to make the process of dispensing and delivering medicines to patients faster and more efficient, so pharmacists have the capacity to take on services. And we’re developing an RxWeb Services platform to enable pharmacists to book, deliver and claim for services.

• One-Click Dispensing: In 2021, we introduced One-Click Dispensing. This uses a series of algorithms to check whether prescriptions downloaded to the ‘To Be Dispensed’ queue are eligible for One-Click (broadly, because the patient has been prescribed them before). If they are, then One-Click runs through 12 automated checks, creating time for the pharmacist to work on something else. Working with a test pharmacy handling around half of those 8,569 items each month, we found that 72% of prescriptions could go through One-Click: which saved around 19 hours of pharmacist time per month, or 228 hours per year.
• Clinical Checking screen: We then looked at the prescriptions that can’t go through One-Click, because they fail one of those 12 automated checks. Our Clinical Checking screen, highlights to pharmacists where the prescription has failed at an item level, so they only have to conduct those checks manually. Listening to feedback from our customers, we have found that their pharmacists now typically spend an hour going through the scripts requiring clinical checks in the morning, before moving on to other work, and then coming back to it at lunchtime.
• Accuracy check and BagTracker: At the end of the One-Click process, we have an Accuracy Check, to make sure that the label matches the pack and the patient. We have also created a BagTracker app to help dispensing staff keep track of where items are in the pharmacy and locate them quickly. This was born out of conversations with customers that told us finding misplaced bags can take up to 45 mins of their staff’s time. With BagTracker, once items have been dispensed and bagged, staff can scan the barcode on the storage location and then scan the patient barcode on the bags and enter them into the location or locations. When adding the bag, an SMS can also be sent to the patient to advise them that their meds are ready to collect. When the patient arrives, BagTracker will tell the user where the bag or bags are located e.g. shelf, fridge, CD cabinet etc. This dramatically reduces the time spent locating bags, whilst improving the patient experience.
• RxWeb Services: Launching in the spring, our new services application will provide an integrated solution for services. Our appointment led application will allow pharmacies and their customers to book appointments for services. Slots can be tailored by the pharmacy to suit the service type and length of consultations, which will also be displayed to patients on the services app to book. We are also integrating our video consultation system into the application, so pharmacies can set up virtual appointments for patients who want them. Once an appointment commences, the application will generate a questionnaire to guide and capture the consultation. Starting with the New Medicine Service, we will then build in further service questionnaires to cover all the key services. As, we add these services we will also be integrating them with the NHS APIs to receive referrals and send claims directly to the Manage Your Service system.

Clanwilliam is creating the tools for success 

RxWeb is able to make these developments because it is part of Clanwilliam, which operates internationally but still has a deep understanding of the needs of the NHS and its providers.

Our reach means we have been able to bring useful ideas from Ireland to the UK and develop them to meet the specific needs of our pharmacy customers in the new environment in which they are operating.

Another good example of our approach is the launch of our product Epic Care in the UK, which should also happen later this year.

Epic Care is Clanwilliam’s aged care software solution that is used in care homes, which have their own challenges in providing care and accessing GP and emergency services.

Our intention is to integrate Epic Care with RxWeb, to provide a more complete solution for care home staff and residents, so they have easier access to advice, support, and medicines – when and where they need it.

It’s all part of our vision, which is for a better resourced, more effective, and sustainable healthcare system, and our commitment, which is for putting in the investment and technical resources needed to deliver that.

We are excited about Pharmacy First, so we are investing in the development of the tools it will require, starting with new functionality in RxWeb to free up pharmacy time and moving on to a new delivery platform.

With this support in place, we are confident that our pharmacy customers will be able to make a huge success of the scheme. And by doing that, they will reduce the pressure on other parts of the healthcare system, while improving access and care for patients.

Jon Williams is product owner of RxWeb. 

For more information, please contact Lindsay Power on 07557 978017 or email: lindsay.power@clanwilliamhealth.com

LinkedIn: https://www.linkedin.com/showcase/rxweb/

Website: https://rxweb.co.uk/

Clanwilliam has reinforced its presence in Australia with the launch of an AUS-specific version of its pioneering Konnect NET service.

The unveiling of the customised offering comes just weeks after the company unveiled a brand new ANZ division in a bid to further drive digital innovation across Australia and New Zealand.

Developed over the last 12 months, the AUS version of Konnect NET is aimed at enabling a more secure and effective health data exchange between the country’s insurers and health professionals, as well as collaboration between many other organisations, including Government agencies. The platform also ensures Australian Prudential Regulation Authority data-handling compliance.

Widespread cost, resource & operational efficiencies

Used by all major insurers and GPs in New Zealand, Konnect NET has already generated impressive results – significantly reducing paper usage and the costs associated with traditional medical data-sharing, and slashing overall turnaround times from over 20 to just five days. 

“Connecting our own innovative solutions with new markets to further benefit the sectors we operate in further reinforces our commitment to driving digital innovation, not only across ANZ, but in our other global markets too,” explains Clanwilliam Founder and Group Chief Executive Officer, Howard Beggs.

“We are investing substantially in our technology platforms to drive better connected and more agile healthcare delivery and the best possible patient outcomes. Building upon Konnect NET’s market-leading approach to data exchange in New Zealand and bringing it to the Australian sector is key to helping address current and future challenges in line with national health, business and financial sector strategies.”

1 pioneering product, 2 industry-leading platforms

Konnect NET comprises two platforms:

SureMed – is designed to seamlessly integrate directly into Australian business’ systems and health professionals’ clinical databases. Information is requested and shared by both parties securely, with health professionals completing a time-saving auto-populated form.

SureSmart – digitises medical forms, providing a more streamlined claims experience for patients. Health professionals access the encrypted forms from within their clinical systems and send them directly to the insurer or funder. The forms are also designed to help automate decisions and support the overall rehabilitation journey process.

Spearheading critical security & compliance-focused change

“Health information and health IT are underutilised strategic tools, particularly within Australia’s insurance sector. We are committed to overcoming this challenge and spearheading a crucial step-change that delivers customer experience, rehabilitation outcomes and operational efficiency improvements,” explains Dave Young, Managing Director of Clanwilliam Australia.

“The launch of Konnect NET to Australia’s insurance and wider business markets also ensures all data exchanges are underpinned by the highest security levels and regulatory compliance.”

Since 2017, Clanwilliam, headquartered in Ireland, has invested more than NZ$100 million in the Australasian healthcare technology market. The company remains committed to delivering innovative healthcare technology that supports healthcare professionals in providing great care to their patients.

For more information on Konnect NET, visit: www.konnectnet.com

News also published on Pulse IT 29/4: https://www.pulseit.news/australian-digital-health/insurer-medical-request-solution-konnect-net-launches-in-australia/