As Chief People Officer for Clanwilliam, Tara’s mission is to ensure our People are able to ‘bring their best selves and be their full selves’ at work.  She plays an instrumental role in driving the talent and corporate culture strategies across Clanwilliam, bringing together diverse teams across three continents. 

With the healthcare technology group expanding year by year, Tara talks about some of her key focuses, including recognition initiatives that really work and embedding values as a performance measure.

Continue reading ““We make Clanwilliam a brilliant place to work by encouraging our people to bring their real selves to work.””

We want to make payments as smooth as possible for our customers so we are delighted to announce our new partnership with Billink.

Billink to make payments in clinical practice easier by focusing relentlessly on simplifying both sides of any transaction. They do this by making it easier for practice staff members to create and manage payments while also making it exceptionally easy for any patient to pay their practice.

In the Billink Dashboard you can now toggle a setting on/off that will automatically send your patients a reminder text message if they have not paid you after 24 hours from the initial Billink being sent. Research shows that text messages achieve a 98% open rate on average and reminders have been shown to result in faster payments to your practice. This feature has now been activated by default. It can deactivate/reactivate this feature any time from inside your Billink dashboard.

All Billink users receive a weekly insights report along with the remittance report. We use the insights report to summarise how well your practice is using Billink compared to the network average as well as listing the patients who still owe the practice fees from outstanding Billink payments from the previous week.

And the claims of ‘I never got that’ are now officially a thing of the past! Billink has added in functionality that allows you to see exactly when the message was sent, viewed and paid by the patient. You will also be able to see these details for all resent Billink and automatic reminders.

At iMedDoc we are committed to helping you however best we can at all times but particularly during the COVID-19 pandemic.

With this in mind, we are happy to announce that video consultations are now available in your system. Our development team has worked around the clock to deliver this functionality in the hope that it will make your day-to-day activities a little bit easier.

The process is very simple, you share a link with your patient and they click on the link to enter the video consultation. They can see you and you can see them via the camera on both of your devices. We recommend that you use the system via a broadband connection to ensure the best possible results.

Literally everything is handled via our cloud based HD video conferencing system meaning all communications take place within the secure parameters of our system. iMedDoc HD video conferencing integrates seamlessly, is completely scalable and there is zero infrastructure, setup or maintenance cost. And seeing as we have developed it ourselves it is possible for larger clinic groups to brand their video consultation experience.

 

When considering a PMR partner for your pharmacy, security and how they store data relating to your business should be among your top priorities.

Where is data being stored? What security is in place to protect data? Is data being held in locations outside the UK? What processes are in place in the event of a breach? These are all questions you should be putting to providers when making your decision.

Why is data security important?

• Patient Confidentiality: Pharmacies handle sensitive patient data such as medical history, prescription details, and personal information. It is important to ensure that this data is kept confidential and secure to protect patients’ privacy and prevent any breaches of data.
• Compliance with Regulations: The General Data Protection Regulation (GDPR) and other UK data protection laws require pharmacies to protect the personal data they hold and process. Failure to comply with these regulations can result in significant penalties, fines, and reputational damage.
• Cybersecurity Risks: Pharmacies are increasingly targeted by cybercriminals who seek to steal sensitive data or disrupt pharmacy operations. It is important to implement robust cybersecurity measures to prevent data breaches and protect the pharmacy’s reputation.
• Business Continuity: A data breach or cybersecurity incident can disrupt pharmacy operations, impacting patient care and the pharmacy’s financial viability. It is important to have a data security strategy in place to minimize the impact of any security incidents and ensure business continuity.

What does RxWeb do to ensure data security?

When it comes to data and security, we provide complete peace of mind to customers and by extension, their patients. Here’s a summary of how we approach data security:

1. Cloud based technology – RxWeb is a cloud based system so it is inherently safer than solutions that are locally hosted. With RxWeb data is not stored on your computer and therefore is not susceptible to corruption of theft.
2. Realtime backups – RxWeb backs up every click and every keystroke automatically meaning you can always pick up where you left off with no risk of losing data.
3. Two data centres – We use two data centres located in separate locations in order to minimise any risk of data loss.
4. Safe and secure – Our data centres are ISO 2700 & 9001 certified.
5. UK data centres – We host your data in secure data centre’s located here in the UK so no data is being sent overseas.
6. Trusted partners – We have been long time partners of Microsoft using Azure servers.
7. NHS Approved – RxWeb works closely with the NHS to ensure the highest standards of security are met.

 

 

Clanwilliam, the Irish-headquartered global healthcare technology group, met with over 70 care home managers and healthcare professionals last week at its event dedicated to unlocking the potential of digital transformation in Northern Ireland’s care home sector.

Delivered in partnership with Microsoft and the IHCP (Independent Health and Care Providers), the event ‘The Paperless Care Home’ focused on the impact of technology in care home settings, from effective bed management and medication and care monitoring, to patient engagement and improved feedback and communication loops.

Clanwilliam’s Epic Care, a cloud-based care home management software, took centre stage for the morning as long-time Epic Care customer Eddy Kerr, Hutchinson Care Homes and Shane Williamson, Clanwilliam Business Development Manager, discussed the positive impact of electronic patient records in care home settings – covering everything from safety to accessibility.

Pauline Shepherd (IHCP) gave participants important context on the wider aged care market in Northern Ireland and the crucial role it continues to play in the healthcare system.

Event partners, Microsoft, demonstrated the role devices such as the Microsoft Surface are playing in healthcare settings to support more agile and effective care delivery – and how they can be utilised specifically in aged care settings in conjunction with the Epic Care system.

Attendees also heard from ResHub, a resident experience platform, as they discussed the value that digital technologies can add for residents and their families; and patient feedback software, Doctify, showed the power of reviews and feedback in healthcare settings.

Eileen Byrne, Managing Director at Clanwilliam said: “We are delighted to have been able to host this invaluable event alongside Microsoft and the IHCP, providing crucial information and an opportunity to share ideas for the care home sector in Northern Ireland.”

“With over 25 years in the industry, we know what a central role technology can play in supporting better, safer, and more effective patient care across the healthcare market.

“There is a great deal of digital transformation opportunity within care homes to continue to support the excellent care they deliver, and we’re delighted to help provide platforms for this conversation.”

To find out more about Epic Care, visit www.epicsolutions.ie/epiccare/